FAQ Frequently Asked Questions

Printing Services

¿Where can I get sublimation printing in Medellín?
At our workshop in Medellín, we provide professional sublimation paper printing for t-shirts, mugs, hoodies, and many other products.

¿What is the maximum print size for sublimation?
We print up to 110 cm (43.3 inches) wide, making it ideal for large-format projects or multiple designs on a single sheet.

¿Do you ship outside Medellín?
Yes. We ship throughout Colombia and worldwide, including Bogotá, Cali, Barranquilla, Bucaramanga, and many other cities..

¿Do you use original inks?
Yes. We use genuine Epson UltraChrome DS inks, specifically designed for high-quality sublimation printing.

¿Can I send my own design for printing?
Absolutely. You can send us print-ready artwork or request our professional graphic design service.

Garment Manufacturing Services

¿What types of garments do you manufacture?
We manufacture t-shirts, hoodies, pants, uniforms, sweatshirts, sportswear, and custom apparel based on your designs or specifications.

¿Do you work with clothing brands and startups?
Yes. We provide private-label garment manufacturing for established brands as well as new entrepreneurs. We also offer design, pattern making, and brand identity development.

¿Can I combine manufacturing with other services?
Of course. We can combine garment production with sublimation printing, DTF printing, embroidery, appliqués, or complete product development—from concept to packaging.

¿What is the average turnaround time?
Production time depends on the quantity and type of garment. Most orders are completed within 5–10 business days. Custom projects receive a detailed production schedule during the quotation process.

¿Where are you located and do you ship nationwide?
We are based in Medellín and ship throughout Colombia and worldwide, serving customers in Bogotá, Cali, Barranquilla, Bucaramanga, Pereira, and many other cities.

Graphic Design Services

¿Can I send an idea and have you design it?
Yes. Send us your references, sketches, or concepts, and we’ll transform them into professional artwork ready for printing or manufacturing.

¿Can the designs be used for sublimation, embroidery, or DTF printing?
Absolutely. We prepare your artwork according to the printing method, ensuring the correct file format and optimal resolution.

¿Can you create or redesign my logo?
Yes. We offer logo design and rebranding services, including color palettes and visual identity development to give your business a professional image.

¿Do you provide editable source files?
Yes. Upon request, we can deliver editable files in formats such as AI, PSD, or PDF, depending on the service agreement.

Do you work with clients outside Medellín?
Yes. Although we’re located in Medellín, we serve clients across Colombia and worldwide by delivering production-ready digital artwork.

Large Format Sublimation & Calendar Heat Press Services

¿What is your maximum sublimation print size?
We print up to 100 cm (39.4 inches) wide and 150 cm (59 inches) long per sheet. We also offer continuous printing by the linear meter.

¿Can you sublimate garments and custom products?
Yes. We sublimate cut fabric, finished garments, and blank products such as t-shirts, hoodies, pillows, mugs, and more.

¿Do you offer sublimation by the meter?
Yes. Our large-format heat press and calendar system allow us to produce continuous sublimation by the linear meter for industrial textile production.

¿Where are you located and do you ship nationwide?
We are located in Medellín and ship throughout Colombia and worldwide, including Bogotá, Cali, Barranquilla, Bucaramanga, Pereira, and many other cities.

DTF Printing & Heat Transfer Services

¿What is DTF printing?
DTF (Direct-to-Film) printing transfers a printed design from a special film onto fabric using heat, producing vibrant colors and excellent durability.

¿Can I bring my own design?
Yes. You can provide print-ready artwork or work with our graphic design team to create your design.

¿Can DTF be applied to any fabric?
Yes. DTF works on cotton, polyester, Lycra®, blended fabrics, and many other textiles without requiring fabric pre-treatment.

¿Do you only supply DTF transfers, or do you also apply them?
We offer both options. You can purchase printed DTF transfers only or choose our complete application service, including heat pressing.

¿Where are you located and do you ship nationwide?
We’re based in Medellín but serve customers across Colombia and worldwide by shipping either printed transfers or finished garments.

Embroidery Services

¿What type of embroidery do you offer?
We specialize in computerized embroidery, ensuring precise stitching, sharp details, and long-lasting quality.

¿Can I order embroidery for just one garment?
Yes. We offer embroidery starting from a single piece as well as large-volume production.

¿Can I send my own logo or artwork?
Absolutely. Simply send us your design in high resolution, and we’ll digitize it for embroidery if necessary.

¿What fabrics and garments can be embroidered?
We embroider cotton, polyester, twill, denim, Lycra®, sports fabrics, towels, and many other materials, including garments you provide.

¿Where are you located and do you ship nationwide?
We are based in Medellín and provide embroidery services throughout Colombia and worldwide.

Brand Activation Services

¿Do I need to have a logo before starting?
No. We can help you create your brand identity from scratch or improve your existing branding.

¿What types of promotional products do you offer?
We customize apparel, mugs, tote bags, stickers, packaging, labels, and many other promotional products featuring your brand.

¿Do you only work with customers in Medellín?
No. We work with businesses and entrepreneurs across Colombia and worldwide.

¿Can you help me build a brand from the ground up?
Yes. We can assist with naming, branding, visual identity, product design, and the production of your custom apparel and promotional products.

Appliqué Services

¿What is a textile appliqué?
A textile appliqué is a decorative or functional piece made from fabric, vinyl, or other materials that is applied to garments or accessories to highlight logos, text, or designs.

¿What types of appliqués do you create?
We design and produce custom appliqués using heat-transfer vinyl, faux leather, felt, embroidered fabric, and other materials.

¿Can I provide my own design?
Yes. Send us your logo, artwork, or concept, and we’ll adapt it for cutting and application.

¿Do you only cut the appliqués, or do you also apply them?
We offer both services. We can provide the cut appliqués only or complete the application on your finished garments.

¿Do you serve customers outside Medellín?
Yes. We ship appliqués and finished garments anywhere in Colombia and worldwide.

Brand Development Services

¿Can I develop a product without having a finished design?
Yes. We can support your project from the initial idea, including design, technical specifications, materials selection, and production planning.

¿What is the minimum order quantity?
We can produce a single prototype and scale to small, medium, or large production runs.

¿Can I include my own brand on the product?
Yes. We can apply your branding through printing, embroidery, appliqués, woven labels, printed labels, or adhesive labels.

¿Can I customize every aspect of the product?
Absolutely. From fabric and colors to finishing details and packaging, every aspect can be customized to match your vision.

¿Do you only serve customers in Medellín?
No. Although we’re located in Medellín, we work with brands across Colombia and worldwide, and ship samples and finished products around the world.